Terms of service

Terms of Service – HypeScent

1. Binding Agreement

By accessing this website, placing an order, or completing a purchase with HypeScent, you enter into a legally binding agreement and agree to be bound by these Terms of Service, our Refund Policy, Shipping Policy, and all other policies published on this website.

If you do not fully agree to these terms, you must not place an order.

2. Made-to-Order Products

All HypeScent products are made to order and begin production only after payment has been successfully processed.

By purchasing, the customer acknowledges that products are not pre-stocked, not mass-produced, and require preparation time.

3. Accepted Production Waiting Period (Critical Clause)

By completing a purchase, the customer explicitly agrees to allow an accepted production waiting period of up to 2–3 weeks (maximum).

This waiting period:

is not a delivery guarantee,
is not a delay,
and cannot be used as grounds for a refund, dispute, or chargeback.

The customer acknowledges that production is often completed sooner, but voluntarily accepts the maximum waiting period at checkout.

4. Accepted Shipping Waiting Period (Critical Clause)

Once an order has been shipped, the customer explicitly agrees to allow an accepted shipping waiting period of up to 2–3 weeks (maximum).

This period is:

a contractually accepted timeframe,
independent of actual carrier speed,
and not a valid reason for payment reversal.

The customer understands that shipping is typically faster, but agrees in advance to the maximum waiting period.

5. Waiver of Chargebacks for Waiting Time

By placing an order, the customer waives the right to initiate a chargeback, payment dispute, or bank claim based solely on:

production time,
shipping time,
or waiting periods that fall within the accepted maximums stated in these Terms.

Any attempt to reverse payment for these reasons constitutes a breach of contract.

6. No Refunds After Shipment

Once an order has been shipped, all sales are final.

No refunds, reversals, or cancellations will be granted for:

shipping delays,
carrier issues,
customs clearance,
or external circumstances beyond HypeScent’s control.

7. Proof Requirement for Damaged or Missing Items

Claims for damaged or missing items are considered only if submitted within 48 hours of delivery and accompanied by clear photographic or video evidence, including:

the product,
internal packaging,
external packaging.

Claims submitted without sufficient proof will be automatically denied.

8. Final Sale & Hygiene Policy

Due to the personal and hygienic nature of our products, all items are final sale and non-returnable once shipped.

No exceptions.

9. Customer Responsibility and Assumption of Risk

The customer is solely responsible for:

providing accurate shipping and billing information,
ensuring correct address details,
proper use of the product.

All products are used at the customer’s own risk. Individual reactions, sensitivities, or dissatisfaction do not constitute product defects.

10. Limitation of Liability (Strong Clause)

To the maximum extent permitted by law, HypeScent shall not be liable for:

indirect, incidental, special, or consequential damages,
personal dissatisfaction,
loss of income, data, or business,
delays beyond our control.

Liability, if any, shall never exceed the amount paid for the product.

11. Disputes, Fraud, and Abuse

Any chargeback, dispute, or payment reversal initiated without first contacting HypeScent support constitutes abuse of the payment system.

HypeScent reserves the right to:

contest disputes using these Terms as legal evidence,
permanently ban customers involved in abusive chargebacks,
share transaction records with payment processors and financial institutions.

12. Intellectual Property

All content, branding, images, text, designs, and materials on this website are the exclusive property of HypeScent. Unauthorized use is strictly prohibited.

13. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of the jurisdiction in which HypeScent operates, without regard to conflict of law principles.

14. Modifications to Terms

HypeScent reserves the right to update or modify these Terms at any time.
Continued use of the website constitutes acceptance of the updated Terms.

15. Contact Information

For any questions regarding these Terms of Service, please contact:
Hypescent.contact@gmail.com